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Customer Portal

Professional Portal

Grant privileged access to your partners and professional clients to strengthen your brand image.

We can help you to...

- Equip your partners with relevant digital tools
- Retain your customers with personalized and gamified experiences
- Interconnect your digital ecosystems (PIM, CRM, ERP...)
- Reduce support requests with effective self-care
- Increase the satisfaction of your partners and resellers
- Boost your commercial performance with targeted offers

Sustainable commitment

- Prioritize key features to avoid developing unnecessary functionality
- Establish a clear product vision that incorporates sustainable principles such as accessibility, web performance, and user privacy (GDPR)
- Reduce paper usage by digitizing processes (invoices, quotes, certificates, etc.)
- Promote contact via chat or video to limit customer travel to agencies or stores
- Choose French solutions that are committed to an eco-design approach

Raphaël
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In B2B, the portal streamlines the relationship between the client and the supplier. It often complements the usual point of contact, which may be the company's sales representative.

Our Expertise

Self-service

- Onboarding and account creation
- Authentication, account, and dashboard management
- Interactive product documentation and manuals
- Product configurator and simulator
- Catalog and augmented reality visualization
- Brand news and targeted promotions
- Personalized user journeys and recommendations
- Notification center
- Dedicated mobile app and offline mode

Selfcare

- Dedicated advisor
- Ticket request tracking
- Expert technical support
- Claims management
- Contact form
- Web callback / video / chatbot

User voice

9,9%

annual growth for B2B (business-to-business) sales compared to 2021 and 41% compared to 2019.*

* Source : France Num, « E-commerce en France : chiffres clés et 5 tendances fortes », février 2023.

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